Services

IT Strategic and Tactical Planning
Systems Evaluation and Selection
EHNAC Accreditation Services
Electronic Health Records Physician Adoption Strategies
Health Information Exchange Strategic and Tactical Planning
Pre-Implementation and Implementation Assistance
IT Market Research and Supplier Strategies
IT Contracting with the Federal Government

Is your organization positioned to maximize the benefits that can be potentially afforded to it as a result of diligent and cost-effective information technology strategic and operational planning?

New Heights Consulting, LLC (New Heights) can work with your organization to develop enabling information strategies and technologies to reach new levels of health improvement.

Some of our specialized services and areas of expertise include:

IT Strategic and Tactical Planning

Given today’s healthcare IT environment, information technology strategic planning is critical. New Heights has assisted numerous hospitals and other types of health care organizations in developing IT strategies that:

(1) Maximize the value of technology
(2) Improve healthcare operations and quality via enhanced workflow
(3) Optimize IT operations and service

Regardless of an organization’s size, the building blocks of the plan remain unchanged. New Heights can work with your organization to develop strategic and operational plans that address each component while aligning with your organization’s budget.

We assist our clients with:

  • Understanding and confirming strategic direction and the current systems and services environment
  • Establishing the information services and technology needs and determining the IT “future state”
  • Determining what tactical initiatives must be operationalized to realize the “future state”, and developing the operational model, along with associated costs.
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Systems Evaluation and Selection

New Heights has worked with providers including hospitals and health information exchanges in developing and managing an objective and fully transparent systems evaluation and selection process. The approach is proven yet flexible to address the specific needs and requirements of the organization.

Requirements for Hospital and Physician System Evaluations and Selection for clinical and/or financial systems must focus on addressing meaningful use requirements as outlined by ONC and CMS and must include workflow enhancement, functional capabilities, technical architecture and interoperability. Additionally, one must scrutinize the vendor’s viability, implementation capabilities and support structure.

Requirements for Health Information Exchanges also must focus on addressing meaningful use requirements as outlined above and address:

  • Coordination with other regional, state and federal entities (e.g. Local Health Information Organizations, Medicaid, Nationwide Health Information Network)
  • Costing approaches to align with financial sustainability model.
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EHNAC Accreditation Services

The Electronic Healthcare Network Accreditation Commission (EHNAC) is a federally-recognized, standards development organization and non-profit accrediting body designed to improve transactional quality, operational efficiency and data security in healthcare. All sized organizations can benefit from EHNAC accreditation. The process provides comprehensive and objective business evaluation, drives best practices, facilitates discipline, formalizes processes, etc. New Heights’ Denise Reeser has demonstrated experience as an EHNAC site reviewer specifically in the Management Service Organization Accreditation Program (MSOAP) and Outsourced Services Accreditation Program (OSAP). Given her expertise, she can work with your organization to:

  • Compare your current environment (facility, policies, resources, etc.) against EHNAC criteria to determine variances
  • Provide instructional guidance and/or assistance in resolving discrepancies
  • Provide instructional guidance and/or assistance in completing the accreditation process including completion of the self-assessment documentation.
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Electronic Health Records Physician Adoption Strategies

Given today's regulations, organizations are developing strategies and plans to implement electronic health records. New Heights Consulting has worked with several hospital organizations in developing b usiness frameworks for the provision of physician electronic health record services. Services include:

  • Ongoing project management and project updates
  • Reviewing the current environment (as it relates to the existing employed physician EHR deployment model and non-employed physicians' levels of interest regarding EHR technology and services provision)
  • Researching comparable physician EHR service models
  • Assisting in the development of a go-forward strategy
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Health Information Exchange Strategic and Tactical Planning

New Heights has worked with multiple Health Information Exchanges (clinical and administrative) providing services such as:

  • Development of Strategic and Operational Plans to meet Office of the National Coordinator (ONC) Statewide Cooperative Agreement HIE requirements for federal funding
  • Roadmap/design specifications development – Services a Health Information Exchange should provide
  • Coordination of Request for Proposal process for the selection of a HIE technology partner
  • Developed scoring methodology and participated in evaluation of proposals in response to a state-wide HIE RFP
  • Ongoing strategic and operational advice acting in the capacity of an interim technology executive.
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Pre-Implementation and Implementation Assistance

Demonstrating the value of information technology is dependent on numerous factors including the organization’s ability to perform the necessary pre-implementation planning (inclusive of not only technology tasks, but non-technology tasks such as consensus building, education, workflow redesign, etc.) and manage the implementation work plan within budget and according to schedule.

New Heights has demonstrated expertise in:

  • Development of pre-implementation work plans
  • Management of small, medium and large scaled implementation projects
  • Consensus building and stakeholder facilitation
  • Educational program development.
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IT Market Research and Supplier Strategies

New Heights can assist your organization with healthcare IT market research and/or developing strategies for healthcare IT market entry or sustainability. Working as an advisor to your organization’s executive, research, product development and/or business development teams, we can provide:

  • Research on health IT vendors and/or systems; research that targets both primary and secondary sources
    • Primary – Survey and/or interview approach
    • Secondary – Literature review
  • Insight on the changing health IT landscape and the potential impact to your business
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IT Contracting with the Federal Government

As a former authorized negotiator and contracts administrator, New Heights’ Managing Principal, Denise Reeser, can assist your organization with understanding the federal contracting process and developing proposals that meet federal contracting requirements.

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